| ESRP - What It Covers |
What It Doesn't Cover |
How It Works. |
Active phones with repairable damage. |
Varies by service option, but always excludes:
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Applies to all the phones on your account
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Extreme physical or liquid damage |
Lets you choose either Walk-in Service or Door-To-Door Express
Repairs or replaces any phone (exceptions apply) that displays repairable damage. |
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Phones not active on the Nextel Network, Lingo, Mobile, Base, r470, Advanced Feature Control stations, Boost Mobile products |
Service & Repair Center staff determine whether a phone will be repaired or replaced. |
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Limited and Special edition and all NASCAR NEXTEL Cup Series Phones. |
Returns phone to you within advertised turnaround time (excluding weekends and holidays). Some repairs may require additional processing time. |
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| How Much Does ESRP Cost? |
| Account Type Level 1: Active Phones On Account 1-50: $4.00/month |
| Account Type Level 2: Active Phones On Account: 51-999: $3.00/month |
| Account Type Level 3: Active Phones On Account: 1000 or more: $2.00/month |
| How Do I Sign Up? |
TEP/ERP/ESRP can be added by Connectivity Source at new device activation, upgrade/replacement, or within 30 days of device activation or upgrade
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| TEP/ERP cannot be added after a handset is exchanged for repair issues. Only ESRP can be added at that time. |
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| Now Available - Total Equipment Protection (TEP) |
| TEP is a bundled service plan, combining ERP (insurance) and ESRP (service). TEP is very advantageous to our customers and should be the primary offer for all CDMA and iDEN device activations & upgrades/replacements. |
| TEP - What It Covers & How It Works. |
| Equipment Replacement Plan (ERP) is an insurance program offered by Asurion that provides coverage for lost, stolen or physically damaged devices, including liquid damage; a $50 non-refundable deductible applies to each approved replacement. Limit of 3 approved ERP replacements in any 12 month period. Replacements may be reconditioned or a comparable model.
Equipment Service & Repair Program (ESRP) is a monthly service plan by Sprint that provides coverage for mechanical or electrical failures, routine maintenance, and failure from normal wear and tear; includes Walk-in Service and Advanced Exchange at no additional cost per incident.
As a bundled package, TEP provides a discount over the separate prices of ESRP and ERP.
TEP is $7.00 per line per month
Further, TEP discounted pricing will be automatically applied when subscriptions with TEP on the same account reach the following levels:
0 to 50 subscriptions = no discount
51 to 999 subscriptions = TEP $6 per line per month
1,000+ subscriptions = TEP $5 per line per month
Advantages of TEP:
- Subscribers will be covered for anything that can go wrong with the phone, excluding intentional abuse.
- Coverage includes a value-added service and repair option for handsets, without regard to the manufacturer’s limited warranty and restrictions.
- The handset will be repaired or replaced through ESRP or replaced through ERP, depending on the phone problem or circumstances.
- No limit to the number of times ESRP may be used.
- Coverage is good for as long as the phone has TEP. The manufacturer’s limited warranty on a new phone expires after 12 months.
Disadvantages of Manufacturer’s Warranty:
- Customer pays for shipping the phone to the manufacturer.
- Customer will be without the device for 7-10 days.
- If the manufacturer deems the issue is not covered under warranty, the device will be returned un-repaired or the manufacturer will charge for the out of warranty repair.
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