Service Level What's Covered Cost
     
Level
Software customized
Device unlock/reset
Antenna replacement
Cleaning
$15 / phone / incident, or included with Equipment Service & Repair Program¹
     
Level 2
SIM replacement
Button/keypad replacement
Speaker replacement
Vibe motor replacement
Microphone replacement
$35 / phone / incident, or included with Equipment Service & Repair Program¹
     
Level 3
Hinge replacement
Flip/housing replacement
LCD/touch screen replacement
Camera replacement
Wireless data card replacement
$55 / phone / incident, or included with Equipment Service & Repair Program¹
     
     
¹ The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse. Not all units are eligible for the Sprint Equipment Service & Repair Program. Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation. Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician.
     
     
     
 
 
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